Shipping Policy
Effective Date: October 29, 2025
Business Name: Golden Carving
Email: goldencarving01@gmail.com
Phone: +91 8923082017
At Golden Carving, we ensure that every order is packed with care and shipped safely to your doorstep, both within India and internationally.
1. Processing Time
All confirmed orders are processed within 3–7 business days after receiving payment confirmation.
During festive seasons or high-demand periods, processing may take slightly longer.
2. Shipping Charges
Shipping charges are additional and depend on your delivery location and order weight.
Standard shipping rates: ₹250 – ₹500 (Domestic & International).
Shipping charges are non-refundable under any circumstances.
3. Delivery Timeline
Domestic Orders (Within India): Delivered within 15–25 days from dispatch.
International Orders: Delivered within 25–50 days, depending on destination and customs clearance.
Delays due to unforeseen circumstances (weather, customs, courier issues, etc.) are beyond our control, but we will do our best to assist.
4. Tracking Information
Once shipped, you will receive an email or WhatsApp update with your tracking details.
Please allow 24–48 hours for the tracking link to become active.
5. Incorrect Address or Failed Delivery
Please ensure your shipping address, contact number, and pin code are entered correctly at checkout.
Golden Carving is not responsible for failed or delayed deliveries due to incorrect or incomplete information.
Re-shipping due to incorrect address will incur additional shipping charges.
6. Damaged or Lost Packages
If your package arrives damaged, please share a proper unboxing video and images with us at goldencarving01@gmail.com within 24 hours of delivery.
In case of lost shipments, we will coordinate with the courier partner to resolve the issue. Replacement or store credit may be provided based on investigation.
7. Contact Us
For any shipping-related queries or assistance, please reach out to us:
📧 Email: goldencarving01@gmail.com
📞 Phone: +91 8923082017